Cases

Read through our inspiring cases and discover what AXA Partners can mean for your offering, and your customer satisfaction. Learn about our services and the results.

Banking

How Keytrade Bank generates extra value with its credit cards

Do you want to stand out in the market as a bank? Today, that means offering more service and better insurance - exactly what your customers expect. That's why Keytrade Bank, together with AXA Partners, designed new value propositions for their credit cards. The result? Their free VISA Classic, Gold and Platinum offer a superior customer experience to a smartly segmented target audience.

Read this case

Travel

With Holiday Doctor, Sunweb Group offers its travelers peace of mind

The Sunweb Group makes every effort to ensure that its travelers enjoy a carefree holiday. In collaboration with AXA Partners Benelux, she developed the Holiday Doctor- in full corona crisis - as an in-app service. Thanks to this service, anyone who travels through one of the travel organizers from the Sunweb Group can consult a GP from their own country online. 24/7, and in your own language.

Read this case

Healthcare

MLOZ_Onafhankelijke Ziekenfondsen

How can health insurance funds tangibly offer optimal support to policyholders facing a hospital admission? Based on the AXA Partners' assistance solutions MLOZ Insurance developed Hospitalia Assist. This unique service package enriches the Hospitalia Medium and Hospitalia Plus insurance of Onafhankelijke Ziekenfondsen/Mutualités Libres with extra assistance before, during or after hospitalisation.

Read this case

Utilities

LUMINUS promises to always provide its customers with warmth and comfort.

LUMINUS promises to always provide its customers with warmth and comfort. To live up to this claim and offer its customers excellent service, LUMINUS relies on AXA Partners service solutions. Under their brand name, we provide LUMINUS customers with assistance and repairs in the event of breakdowns or defects.

Read this case

Healthcare

Cares Assistance

A broker who wanted to provide more than just financial support to his clients. Marnic Vandenbroucke is a man with an idea, and one we believe in: assistance in the event of the death of a family member. Co-creation made it possible to create Cares Assistance, a great partnership and valuable service founded from scratch by Marnic Vandenbroucke and AXA Partners.

Read this case

Healthcare

Teleconsultation, free added value to your hospitalisation insurance

By enriching its hospitalization insurance with the innovative Teleconsultation service from AXA Partners, AXA Belgium is making a difference - especially for double earners with children, seniors, and travellers. In case of an urgent medical question, they can consult an accredited doctor onscreen on their laptop or smartphone within half an hour.

Read this case

Banking

The results: ING customers have a 93% satisfaction rate

ING offers customers a travel assistance. Our Travel solutions take all their travel worries away. Today, ING's travel insurance is among the best on the market.

Read this case

Travel

Belvilla strengthens its offering with additional services from AXA Partners

The specialist in online holiday home rental relies on AXA Partners' damage, travel and cancellation insurance, as well as other services. Belvilla's leading position in Belgium and the Netherlands, combined with AXA Partners' 35 years of expertise creates a strong partnership within the European travel market.

Read this case