Why should you offer Home Manager?

With Home Manager, your customer can quickly and easily arrange a visit from a professional in the event of breakdowns or malfunctions in the home. A leaky water pipe or a defective heating system? Just a few simple clicks and the repair service is on the way. Your customer tracks the progress of the intervention by smartphone until the problem is resolved.

More than 10 million

ASSISTANCE CASES

worldwide

150 +

BUSINESSES

to come and help at home

20 000

ROADSIDE ASSISTANCE PROVIDERS

ready to go into action in any country

Handy web app for quick intervention

A breakdown or malfunction is always inconvenient. And then the calling or texting back and forth with a repairman has yet to begin. With the Home Manager platform, your customer can easily arrange an emergency intervention simply by using a smartphone. Thanks to the appointment confirmation and repair updates, the customer has the situation under control from start to finish.

Home Manager seamlessly guides your customers to a quick solution:

Online assistance request: your customer will receive a link to the online Home Manager platform via text message. The customer outlines the problem and possibly also uploads photos of the damage.
Appointment with a professional: your customer can accept or reschedule the suggested appointment with the right professional and will immediately receive confirmation.
Real-time updates: your customer receives a notification when the technician arrives and is kept informed of the repair – in real time.

With Home Manager, your customer has the situation under control

With Home Manager, for your customer, arranging a solution is easy, even under stress. Your brand offers reassurance: everything is under control and will soon be back to normal.

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Your customer takes control

Your customer arranges the intervention of a professional and keeps control over the progress of the repair.

A positive customer experience

Service that's fast and easy, simply via a smartphone. And the feeling that everything will be fine.

Real-time contact with your customers

You guide your customers step-by-step towards a solution and keep them informed with live updates.

Easy access to service

No app to download and no logins. Just a simple click on a web link and assistance is at your fingertips.

A few of the advantages

Advantages for you

You reduce the number of calls to your call centers or organisation
You have better information and more accurate service
You create more touchpoints with your customer and stay top of mind
You can easily integrate the app into your ecosystem

Advantages for your customers

In the event of an emergency, your customer is in control
Your customer doesn't need to download an app
Your customer can easily find the way to the right emergency service
Your customer has a clear view of the progress of the repair

Other products of Home

Have your customers failed to achieve the expected return from their solar panels? This insurance automatically pays them back the difference and ensures that the installation remains in top condition.

Solar Panel Solution

With a boiler service contract, you assure your customers of a warm and safe future.

Heating Maintenance

Quick and professional assistance and intervention in the event of defects and malfunctions at home. The ideal complement to any fire and theft insurance.

Emergency@Home