The full-service concept: the quest for peace of mind for people renting holiday accommodation and for those renting it out

With a leading position in Europe in holiday home rental and a presence in many other markets, Belvilla stands out for its full-service concept and wide-ranging offering. To that end, Belvilla wants to offer the best services and insurance to both its renters and accommodation owners. Optimal customer experience for both owners who rent out their accommodation and for their renters is therefore a top priority for Belvilla.  

With the services that AXA Partners facilitates, the landlord benefits on the one hand from 'property damage insurance', so that the accommodation can be left in the hands of the renter without having to worry about any damage that might occur. And the tenant on the other hand has the option of taking travel and cancellation insurance cover. The travel insurance assures the guest that if, for example, medical assistance is required, they can expect help from the AXA Partners network as quickly as possible, and it will cover things such as searching for a good doctor on site or arranging transport home. The cancellation insurance ensures that, under certain circumstances, renters can still cancel their holiday without having to worry about the costs. With this collaboration, it is possible to respond quickly to the needs that arise before, during and after the rental.

The success: the experience, a quality mark and, above all, excellent cooperation between business partners.

Combining the qualities of 2 leaders: Belvilla, as a leader in the rental market for holiday accommodation, and AXA Partners, with its solid expertise in the travel market in the field of insurance and related services, create a very good offer together. Thanks to the 24/7 customer service and the range of tailor-made services from AXA Partners, Belvilla offers through a private label, accommodation owners and renters maximum security for a carefree holiday. So, AXA Partners’ presence, support and management in the countries where Belvilla is active was actually an important consideration for entering into this collaboration. 

The result: top customer satisfaction

The focus is on maintaining a high level of customer satisfaction in all Belvilla business processes. That is why Belvilla has set the goal of offering the highest possible level of service provision in its range of offers and services. Belvilla's specialized and committed employees and AXA Partners are working every day on optimizing this. In addition to that, the numerous accommodation reviews and surveys that Belvilla has now received from hundreds of thousands of guests, give a good picture of the experiences and level of satisfaction of previous guests. Proof of this is shown clearly by the average survey score rate that guests gave for the accommodation, which is well above eight.

How is the future of this partnership looking?

There is regular consultation between Belvilla and AXA Partners' account management department. As a result, AXA Partners is aware of all the ambitions that Belvilla has on its agenda for 2020 and the following years - new markets, new products and services - and is ready and able to respond to all the developments and to formulate tailor-made solutions.