Newsroom: AXA Partners, always up to date

Follow us in the press and stay up to date with the latest services, knowledge and expertise that AXA Partners can offer you and your customers. This is how we keep our finger on the pulse together.

AI Generative AI Customer experience Customer journey Klantbeleving

"Artificial intelligence helps streamline customer journeys and create 'wow' experiences," says Ellen Tobback. As Head of AI, Analytics & Innovation at AXA Belgium, she has already successfully plugged many AI applications into innovative solutions for customers.

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Customer experience: the superhighway to business excellence

1 September 2023

Customer journey and customer experience: buzz words or booster for customer loyalty and growth? We asked Leslie Cottenjé, customer experience expert and General Manager of Codit Belgium.

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Home services : comment les services à domicile peuvent renforcer votre marque

Home services: how services at home strengthen your brand

21 May 2023

In these uncertain economic times, households are keeping a close watch on their wallets, but home services are the exception to that rule: home services are a booming business. Discover the trends driving this growth market and how you can respond to them.

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Energy transition Boiler maintenance Home assistance Luminus

This is how LUMINUS is helping customers with the energy transition

12 May 2023

Energy supplier LUMINUS wants to help its customers to live comfortably and energy-efficiently. In 2005, in collaboration with AXA Partners and as the first utility provider in Belgium, the company launched a range of Home Assistance services. "The relevance of these services is only increasing", according to CCO Henri Buenen and Marketing Director Marleen Nijsten. So LUMINUS is continuing to cleverly respond to new needs, thus creating the best customer experiences.

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What do customers expect from their travel insurance? Neckermann enhances expertise

7 February 2023

Sun, sea, and… falling sick. Nice as it is to book a trip, today, more than ever, it's accompanied by uncertainties: Will I be able to travel? What if I have to cancel for some reason? Neckermann offers its travellers an answer to this with insurance policies from AXA Partners. And in order to be able to guide customers even better, Neckermann's travel agents have received extensive training.

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Travel in 2023: 7 major trends

7 February 2023

After years of lockdowns, health risks and travel restrictions, travellers are more ready than ever to explore the world their way again. But what exactly does 'their way' mean? And won't inflation throw a spanner in the works?

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5 key takeaways from the AXA Future Risks Report 2022

16 December 2022

Consumers feel increasingly vulnerable. Read more results of the annual AXA Group study on the global risks that influence our lives.

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Global turmoil is having a huge impact on your customers. Here's how you can help them.

2 November 2022

Climate change, energy crisis, the economic aftermath of the pandemic, cybercrime, the war with Russia… Worldwide, we are seeing upheaval on several fronts. It has an impact on how your customers consume. Find out what they expect from you and how you can tailor your offer accordingly.

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What kind of post-pandemic healthcare partner are you for your customers?

26 October 2022

New healthcare demands are a challenge for public healthcare, but also represent an opportunity for companies. Which healthcare needs does your organisation offer an innovative answer for?

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What you need to know to successfully nudge customers

23 September 2022

Not sticking to resolutions, it's all too human, isn't it? Often an extra boost is exactly what we need to eat healthier, drive more safely or live greener. Prof. dr. Denise de Ridder, Professor of Psychology at Utrecht University, studies the possibilities and limitations of nudging. She also shares compelling insights on how your organisation can leverage nudges to help customers make better choices.

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