Newsroom: AXA Partners, always up to date

Follow us in the press and stay up to date with the latest services, knowledge and expertise that AXA Partners can offer you and your customers. This is how we keep our finger on the pulse together.

Neckermann innovates in travel insurance thanks to partnership with AXA Partners.

Innovative travel insurance from Neckermann offers very extensive coverage

Broad all-in travel insurance with assistance earns Neckermann additional profit margin and customer loyalty

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New mobility: innovative travel experiences and insurance | AXA Partners

New mobility in the travel sector: customer experiences and insurance

15 July 2024

Today, few sectors are as dynamic as the travel and mobility market. Slow travel, car sharing, sustainable travel... These are just a few of the emerging trends that are having an impact on the travel world. How can you best respond to this and how can AXA Partners help you?

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Risks for the future – Insights from AXA's 10th Future Risks Survey

7 December 2023

Consumers feel increasingly vulnerable. Read more results of the annual AXA Group study on the global risks that influence our lives.

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Teleconsultation is gaining ground as an essential component in the customer journey for healthcare

6 October 2023

After a sluggish start, consumers have discovered and embraced the advantages of teleconsultation. Video calling with a GP or psychologist has become an indispensable part of their customer journey. The numbers presented in this article make that abundantly clear. Are you ready to integrate teleconsultation into your offering?

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DKV – From insurer to healthcare partner

How insurer DKV acts as a healthcare partner for its customers

5 October 2023

Teleconsultations, second opinions and more – DKV supports its customers throughout their entire healthcare journey. Discover DKV's vision of the future in this interview with Hervé Bourel.

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How Google, Apple and Amazon are taking over the health insurance market and what you can learn from them.

5 October 2023

Healthcare and health insurance have always been traditional and highly complex sectors. Now disruptive companies such as Google, Apple and Amazon are moving in on this market and shaking up the established order. We can expect this to happen in Belgium as well. With their innovative approach, they're setting new standards for healthcare. Discover their impact on health insurance and how insurers are responding to this, to their own advantage.

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AI Generative AI Customer experience Customer journey Klantbeleving

Is artificial intelligence the X Factor for a successful customer experience?

4 September 2023

"Artificial intelligence helps streamline customer journeys and create 'wow' experiences," says Ellen Tobback. As Head of AI, Analytics & Innovation at AXA Belgium, she has already successfully plugged many AI applications into innovative solutions for customers.

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Customer experience: the superhighway to business excellence

1 September 2023

Customer journey and customer experience: buzz words or booster for customer loyalty and growth? We asked Leslie Cottenjé, customer experience expert and General Manager of Codit Belgium.

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Home services : comment les services à domicile peuvent renforcer votre marque

Home services: how services at home strengthen your brand

21 May 2023

In these uncertain economic times, households are keeping a close watch on their wallets, but home services are the exception to that rule: home services are a booming business. Discover the trends driving this growth market and how you can respond to them.

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Energy transition Boiler maintenance Home assistance Luminus

This is how LUMINUS is helping customers with the energy transition

12 May 2023

Energy supplier LUMINUS wants to help its customers to live comfortably and energy-efficiently. In 2005, in collaboration with AXA Partners and as the first utility provider in Belgium, the company launched a range of Home Assistance services. "The relevance of these services is only increasing", according to CCO Henri Buenen and Marketing Director Marleen Nijsten. So LUMINUS is continuing to cleverly respond to new needs, thus creating the best customer experiences.

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